These Terms & Conditions (“Terms”) apply to all visitors and customers of himalayanshila.com (“Website”), operated by Himalayan Shila (“we,” “us,” or “our”). By accessing or purchasing from this Website, you agree to these Terms. If you do not agree, please do not use the Website.
1. Acceptance of Terms
By browsing, registering, or placing an order on himalayanshila.com, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. These Terms apply to all orders, purchases, and interactions on the Website.
2. Website Use
You may use this Website for personal, non-commercial purposes only. You agree not to:
- Use the Website for any unlawful purpose
- Attempt to gain unauthorized access to any part of the Website or its systems
- Copy, reproduce, or redistribute any content without our written permission
- Introduce malicious code, viruses, or harmful data
We reserve the right to suspend or terminate access to any user who violates these Terms.
3. Product Information
We make every effort to describe our products accurately, including ingredients, usage instructions, and images. Minor variations in product appearance may occur due to natural sourcing and seasonal differences – this is common with raw Himalayan wellness products like shilajit resin.
Product descriptions are for informational purposes only. If you have specific questions about a product before purchasing, contact us at support@himalayanshila.com.
4. Health & Wellness Disclaimer
Himalayan Shila products are natural wellness supplements. They are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
The information on this Website is for general educational purposes only and does not constitute medical advice. It should not replace guidance from a qualified healthcare professional. If you have a medical condition, are pregnant or breastfeeding, are taking prescription medication, or are unsure whether our products are suitable for you, please consult your doctor before purchasing or using them.
Results from using wellness supplements vary between individuals. No specific outcomes are guaranteed.
5. Pricing & Payments
All prices on himalayanshila.com are listed in Indian Rupees (INR) unless otherwise stated. We accept major payment methods as shown at checkout.
We reserve the right to update pricing at any time. The price that applies to your order is the price shown when you place it. If there is a pricing error, we will contact you before processing the order.
GST and any other taxes applicable under Indian law will be applied at checkout where required.
6. Order Acceptance
Placing an order is an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed only when you receive a confirmation email from us.
We may cancel or decline an order if:
- A product becomes unavailable after your order is placed
- There is a pricing or description error
- Payment cannot be verified
- The order appears fraudulent or violates these Terms
7. Order Cancellation
You may request a cancellation within 12 hours of placing your order by contacting us at support@himalayanshila.comm or calling +91 60059 2616. Once an order has been dispatched, it cannot be cancelled.
8. Shipping & Delivery
We aim to process and dispatch orders within 1-3 business days. Delivery timeframes depend on your location and the shipping method selected. Please read our Shipping Policy for full details.
Himalayan Shila is not responsible for delays caused by courier services, customs authorities, natural events, or other circumstances outside our control.
9. Returns & Refunds
Returns and refunds are governed by our separate Return & Refund Policy, available on the Website. We encourage you to read it before purchasing. Because our products are consumable health supplements, returns may be limited once a product has been opened or used.
10. Intellectual Property
All content on himalayanshila.com – including product images, descriptions, branding, logos, and design – is the property of Himalayan Shila. Nothing on this Website may be copied, distributed, or reproduced without prior written consent.
11. User Conduct
You agree to use our Website and engage with our team honestly and respectfully. Fraudulent orders, unjustified chargebacks, or misuse of promotional offers may result in account suspension and legal action where appropriate.
12. Limitation of Liability
To the extent permitted by applicable law, Himalayan Shila will not be liable for any indirect, incidental, or consequential loss arising from your use of our Website or products. Our total liability in any dispute will not exceed the amount you paid for the relevant order.
This limitation does not affect any statutory rights you may have under Indian consumer protection laws.
13. Third-Party Links
Our Website may contain links to third-party websites for reference. We do not control those websites and are not responsible for their content or practices.
14. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the Website, you agree to our Privacy Policy.
15. Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Website will be subject to the jurisdiction of the courts in Jammu & Kashmir, India.
16. Changes to These Terms
We may update these Terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of the Website after any changes means you accept the updated Terms.
17. Contact Us
Himalayan Shila
Srinagar-Gulmarg Road, Near Post Office, Opp. Khan Complex, Magam, Jammu & Kashmir 193401, India
Email: support@himalayanshila.com
Phone: +91 60059 2616
Website: https://himalayanshila.com/
Last Updated: June 2025