Last Updated: May 2026
At Himalayan Shila, we believe transparency, customer satisfaction, and trust are essential. We are committed to providing a smooth and fair return experience for all our customers.
Please read this Return & Refund Policy carefully before placing an order.
Our Customer Commitment
We understand that purchasing wellness products online requires trust. If you are not fully satisfied with your order, our team will work with you to find a fair and transparent solution.
We aim to make the return and refund process simple, clear, and customer-friendly.
1. 30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
You may request a return or refund if:
- You received a damaged product
- You received the wrong item
- You wish to return the product for personal reasons
- The product has been opened or unopened
We accept returns for both opened and unopened products within the eligible return period.
2. Return Shipping Policy
Unopened Products
For unopened and sealed products, Himalayan Shila will cover the return shipping cost.
Opened or Used Products
For opened or used products, the customer will be responsible for the return shipping charges.
Customers may:
- Arrange shipping themselves, OR
- Request pickup assistance from our support team where available
3. Damaged, Defective, or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery and provide:
- Your order number
- Photos or videos of the product and packaging
Once verified, we will offer:
- A replacement product, OR
- A full refund
depending on your preference and product availability.
4. How to Request a Return
To start a return request:
Step 1
Email us at:
shilahimalayan@gmail.com
Step 2
Share:
- Your order number
- Reason for return
- Photos/videos if applicable
Step 3
Our support team will guide you through the next steps, including pickup or return shipping instructions.
Support Response Time
Our team typically responds within 24–48 business hours.
5. Refund Process
Once your returned product is received and inspected, we will notify you regarding the status of your refund.
Approved refunds may be processed through:
- Bank Transfer
- UPI
- Store Credit
Refunds are generally processed within 5–10 business days after approval.
All refunds are handled securely through verified payment channels.
6. Order Cancellation Policy
Orders may be cancelled before shipment.
To request cancellation, please contact us as soon as possible through:
- 📧 Email: shilahimalayan@gmail.com
- 📞 Phone: +91 6005926416
If the order has already been shipped, cancellation may no longer be possible. However, you may still request a return after delivery according to this policy.
7. International Orders & Returns
Himalayan Shila ships internationally.
International customers are also eligible for returns within 30 days of delivery.
Please note:
- International return shipping timelines may vary
- Customs duties or import taxes are non-refundable
- Return shipping charges may differ depending on the destination country
8. Fair Use & Policy Protection
To ensure fairness for all customers, Himalayan Shila reserves the right to review excessive, repeated, or suspicious return requests.
Returns may be declined in cases involving:
- Fraudulent activity
- Policy abuse
- Misuse of products
9. Transparency & Quality Commitment
As a wellness-focused brand, we value:
- Product transparency
- Responsible customer support
- Quality assurance
- Honest communication
Our goal is to provide a trustworthy experience backed by clear policies and responsive support.
10. Frequently Asked Questions
Can I return an opened product?
Yes. Opened products may be returned within 30 days of delivery.
Who pays for return shipping?
For unopened products, we cover return shipping. For opened products, return shipping costs are the customer’s responsibility.
How long do refunds take?
Approved refunds are generally processed within 5–10 business days.
Do you accept international returns?
Yes, international returns are supported.
Can I cancel my order after placing it?
Yes, orders can be cancelled before shipment.
11. Contact Information
Himalayan Shila
📍 Address:
Srinagar – Gulmarg Rd, near POST OFFICE, opp. KHAN COMPLEX,
Magam, Jammu and Kashmir 193401
📧 Email:
shilahimalayan@gmail.com
📞 Phone:
+91 6005926416
🕒 Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST
12. Health & Product Disclaimer
Products sold by Himalayan Shila are not intended to diagnose, treat, cure, or prevent any disease.
Customers are advised to consult a qualified healthcare professional before using any wellness or supplement product, especially if pregnant, nursing, taking medication, or managing a medical condition.
13. Legal Notice
This policy is subject to applicable consumer protection laws and may be updated periodically without prior notice.